Welcome to TentHaven Shop’s FAQ section! We’ve compiled answers to the most common questions about our outdoor gear, delivery, payments, and more. If you can’t find what you’re looking for, our adventure-loving team is always ready to help at [email protected].

About TentHaven Shop

Who is TentHaven Shop for?
Our products are designed for outdoor enthusiasts of all kinds! Whether you’re:
  • Family campers looking for spacious tents and comfortable gear
  • Festival-goers needing lightweight, easy-to-assemble shelters
  • Adventure seekers preparing for D of E expeditions
  • Beach lovers wanting quality shelters and canopies
  • Outdoor cooks needing reliable BBQs and cooking equipment
From weekend warriors to seasoned explorers, we’ve got the gear to make your outdoor experiences memorable.
What makes TentHaven products special?
Our products stand out because:
  • We focus on durability – gear that withstands real outdoor conditions
  • We offer specialist options like inflatable tents and festival-specific designs
  • We provide complete camping solutions from tents to cooking equipment and lighting
  • We include practical accessories like footprints and groundsheets to protect your investment

Product Questions

How do I choose the right tent for my needs?
Consider these factors:
  • Group size: Family tents offer more space, while lightweight tents suit solo adventurers
  • Seasonality: Our 3-4 season tents handle various weather conditions
  • Setup: Inflatable tents pitch quickly, great for festivals
  • Weight: Backpackers should look for our lightweight range
Need personal advice? Email our tent specialists at [email protected].
Do you sell replacement parts for tents and equipment?
Yes! We stock:
  • Replacement tent poles and pegs
  • Spare groundsheets and footprints
  • Gazebo and awning components
  • Care and maintenance products
Contact us with your specific needs and we’ll help source the right part.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted systems.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal for those who prefer not to enter card details.

Delivery Information

Where do you deliver?
We ship worldwide to most countries (excluding some remote areas in Asia). Our most popular delivery destinations include:
  • Throughout the UK and Europe
  • North America
  • Australia and New Zealand
During checkout, simply enter your address to confirm we can deliver to your location.
What are my delivery options?
We offer two convenient shipping methods:
Standard Shipping (£12.95)
• 10-15 day delivery after dispatch
• Shipped via DHL or FedEx
• Includes full tracking
Free Shipping (Orders over £50)
• 15-25 day delivery after dispatch
• Shipped via EMS
• Includes basic tracking
All orders are processed within 1-2 business days before dispatch.
Can I track my order?
Yes! For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking information via email once your order is dispatched. For Free Shipping (EMS), basic tracking is available. If you have any issues tracking your order, contact us at [email protected].

Returns & Exchanges

What’s your return policy?
We want you to be completely satisfied with your outdoor gear:
  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Original shipping costs are non-refundable
  • Return shipping is the customer’s responsibility
To initiate a return, email [email protected] with your order number and reason for return. We’ll guide you through the simple process.
What if my item arrives damaged?
We take great care with our adventure-ready packaging, but if damage occurs:
  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange a replacement or refund at no extra cost

Contact & Support

How can I contact TentHaven Shop?
Our UK-based team is happy to help:
  • Email: [email protected] (fastest response)
  • Postal Address: 87 Spon St, Birmingham, GB B1W 2DH
We typically respond to emails within 24 hours on business days.
Do you offer product advice or recommendations?
Absolutely! Our team are outdoor enthusiasts who actually use our gear. Tell us about:
  • Your planned adventure (festival, family trip, expedition etc.)
  • Number of people
  • Season and expected weather conditions
  • Any special requirements
We’ll suggest the perfect equipment combination. Email [email protected] with “Product Advice” in the subject line.
Ready for your next adventure? Browse our complete range of outdoor gear or contact our friendly team for personalized advice. Where will TentHaven take you next?